FAQ

QUESTIONS ANSWERS

What is Botswana Services™?

Botswana Services is an online marketplace for specialised traders to BUY and SELL products and services and BID for new business opportunities to increase your revenue.

Who owns Botswana Services™?

By Solidcare Services (Pty) Ltd

How does it work?

Business owners can set up their own eCommerce storefront to sell their services and products to consumers and other businesses. Consumers can find businesses in their area, request a quotation, and book an appointment for services. You can also chat with the business owners.

What is selling services on Botswana Services™?

With Selling Services on Botswana Services, you can list the services you offer, define these services, and add call-out and labour fees. This helps consumers make an informed decision when choosing your offering.

How do I get a quotation?

When a customer visits your service page and storefront, they can request a quote, and it will be sent directly to you to respond. You can also use our in-App chat functionality to chat with your clients.

When I sign up, am I locked in for a while?

There is no set time commitment to sell your services. You can walk away at any time. Refer to our terms and conditions.

How can I contact the Botswana Services™ team?

Please reach out via email: support@bwservices.com

Does my premium listing rank my business high?

There are many businesses listed with premium listings, so we do not guarantee your business will rank high, but it increases visibility.

Do I get charged for requesting a quote on the platform?

Requesting a quote is free on the platform. However, some service providers may charge a call-out or service fee, so please ask the provider directly.

How do service providers accept payments?

Payment options may vary by business. You should ask the service provider about their preferred payment solution.

How do I know that my quote request has been received?

You’ll receive a notification in your Botswana Services™ Chat confirming the vendor has seen your request. An interested vendor will then contact you.

How do I cancel my quote request?

Once you have submitted the quote request, you can inform the vendor via chat if you wish to cancel.

How do I know the vendors are trustworthy?

Verified businesses have a blue tick next to their logo. Verification is done through UIN, Omang, or passport. Also, refer to store reviews for more insights.

How much does it cost to register on Botswana Services™?

We offer various affordable advertising solutions. Click here to learn more.

Is it possible to pay once-off annually versus monthly?

Yes, annual payments are available, and they may come with discounts. Check the platform for more details.

Are there more payment options?

Yes, we accept VISA, Orange Money, MyZaka, EFT, and direct deposits.

What happens when the vendors are unresponsive?

If a vendor is unresponsive, follow up via phone or contact support at support@bwservices.com.

If I see a business listing that I think is spam, offensive, or illegal, what do I do?

You can report listings to us by emailing support@bwservices.com.

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